At Sofépilo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
When you visit or use our website, we may collect information that you provide directly to us, including:
Name
Email address
Phone number
Billing and shipping address
Payment and order information
Information you provide when contacting our customer support team
We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, and other website usage information.
We may use your information to:
Process and fulfill your orders
Arrange shipping and delivery
Process payments and refunds
Communicate with you about your orders
Provide customer support
Improve our website, products, and services
Detect and prevent fraud, unauthorized activity, or security issues
Send promotional or marketing communications where permitted and where applicable
Payments may be processed through third-party payment providers. We generally do not directly store your complete payment card details on our systems.
Payment information is handled according to the privacy policies and security practices of the applicable payment provider.
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support certain website features.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
We may share your information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:
Payment processing providers
Shipping and delivery providers
Website and technology service providers
Customer support and communication services
Analytics and marketing service providers
We only share information where reasonably necessary for the relevant business purpose or where required or permitted by applicable law.
We do not sell your personal information as a product to third parties.
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.
Our website may contain links to third-party websites or services. These third parties have their own privacy policies and practices.
Sofépilo is not responsible for the privacy practices or content of third-party websites or services.
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
If you would like to make a privacy-related request, please contact us using the contact information provided on our website.
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.
Any updated version will be posted on this page with the revised effective date where applicable.
If you have questions about this Privacy Policy or how we handle your personal information, please contact Sofépilo through the contact information provided on our website.