At Sofépilo, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
Orders are generally processed within 1–3 business days after the order has been successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be longer during sales, promotional periods, holidays, or due to circumstances beyond our reasonable control.
Once your order has been processed, it will be handed over to the applicable shipping carrier for delivery.
Estimated delivery times may vary depending on the destination, shipping method, carrier availability, weather conditions, public holidays, customs procedures, and other circumstances.
The estimated delivery timeframe shown at checkout or provided with your order should be considered an estimate and not a guaranteed delivery date.
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on the destination, order size, weight, shipping method, and other applicable factors.
Where tracking is available, tracking information will be provided once your order has been shipped.
Please allow some time for the carrier's tracking system to update after the shipment has been dispatched.
Customers are responsible for providing a complete and accurate shipping address and contact information.
If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping charges or other costs may apply.
If the package is returned to us, we may contact you regarding available options for reshipping or refunding the order, subject to our applicable policies.
Sofépilo is not responsible for delays caused by circumstances outside our reasonable control, including:
Weather conditions
Natural disasters
Public holidays
Customs delays
Carrier disruptions
Address-related issues
Transportation disruptions
Other unforeseen circumstances
If your order is delayed, please contact us with your order number so we can assist you.
If your tracking information indicates that a package has been delivered but you have not received it, please contact us as soon as possible.
We may work with the shipping carrier to investigate the delivery status.
If your package arrives visibly damaged, please contact us as soon as possible and provide your order number along with clear photos of the package and product.
We will review the situation and provide assistance in accordance with our Return and Refund Policy.
For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Delivery times for international orders may also vary due to customs clearance and local carrier procedures.
If you have any questions about shipping or the status of your order, please contact Sofépilo through the contact information provided on our website.
Please include your order number when contacting us so that we can assist you more efficiently.