Terms of service

Terms of Service

Welcome to Sofépilo. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

Sofépilo reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective when posted on this page.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, specifications, or other details may vary slightly from the images or descriptions shown on the website.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Pricing and Payment

All product prices are displayed on the website at the time of purchase.

Prices, discounts, promotions, and availability may change without prior notice.

You agree to provide accurate and complete billing and payment information when placing an order.

We reserve the right to refuse or cancel an order if there is an error in pricing, payment information, product availability, or other order details.

4. Orders and Acceptance

Placing an order on our website does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, or cancel an order for reasons including product availability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

5. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe provided on our website.

Delivery times may vary depending on the destination, shipping provider, weather, customs procedures, public holidays, or other circumstances beyond our control.

Please ensure that your shipping address and contact information are accurate when placing an order.

For more information, please refer to our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, replacements, and refunds are subject to our Return and Refund Policy.

By placing an order, you agree to follow the applicable return and refund procedures.

7. User Responsibilities

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Provide false or misleading information.

  • Attempt to interfere with or disrupt the operation or security of our website.

  • Access or attempt to access areas or systems that you are not authorized to access.

  • Copy, reproduce, distribute, or misuse our website content without permission.

8. Intellectual Property

All content on this website, including logos, brand names, product descriptions, graphics, images, text, designs, and other materials, is owned by or licensed to Sofépilo unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services or contain links to third-party websites.

Third-party services may have their own terms, conditions, and privacy policies. Sofépilo is not responsible for the content, availability, or practices of third-party websites or services.

10. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Sofépilo will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or expenses arising from your unlawful use of the website, violation of these Terms, or violation of the rights of another person or entity.

13. Termination

We reserve the right to suspend or terminate access to our website or services where reasonably necessary, including in cases of misuse, fraudulent activity, violation of these Terms, or other unlawful activity.

14. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations governing the transaction and the parties involved.

Any disputes will be handled in accordance with applicable law and the jurisdiction applicable to the relevant transaction.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact Sofépilo through the contact information provided on our website.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.